Do I have to pay for shipping?
Yes, we did not charge for shipping during the Kickstarter campaign. We are using weight-based shipping.
Last updated: February 08, 2021 18:56
Why is International shipping so expensive?
We have pre-weighed and used stamps.com for shipping. Our prices are a very reasonable charge and include our discount that we receive by using Stamps.com. Pacesetter is not in the business of over-charging for shipping. In the event actual shipping is less that what we are charging via Backerkit, you will be refunded. International shipping has increased significantly over the past five years - this is something we have no control over.
Last updated: February 08, 2021 18:58
Customs charges?
We cannot estimate custom fees based on your location. You will be required to pay whatever customs fees or vat taxes imposed by your home country. We do make an effort to indicate actual cost on the customs form so that you are not paying full retail. This includes any discounts we are offering via add-ons.
Last updated: February 08, 2021 19:00
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.